Our shipping policy will ensure under normal circumstances that will receive your goods within 2-5 working days within Australia and 5-14 working days (international) of us receiving the completed order. In the event that this is not possible, you will be contacted by Carole Franck and notified of any delays. All domestic (within Australia) orders are shipped by Australian Post.
For all International shipments we use DHL eCommerce and their partners to ship internationally – This ensures that your purchase will arrive in the most cost effective manner while having full visibility. As such, restrictions you may encounter with the local postal agencies will apply.
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Some countries (UK, The EU and Canada) charge custom fees or import duties. Please be aware these charges are the customer’s responsibility and are beyond our control.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt .We will Issue Credit to your account or Credit Card in AUS dollars. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.